Great Service

Took my truck in for oil change and service do to my check engine light coming on! The check in was easy my truck was pulled right in they asked a few questions then got to work the sales man Che even checked in with me and on my truck he came back and explained what was going on it took them 2hrs then service came explained in more details what cause the light to come on and it was under warranty so I was very happy with the service they provided!

Excellent customer service at parts department

I took my car here & they figured out a solution to my problem after I'd gone to 2 or 3 different mechanics & nobody else could repair what was wrong

The service representative was very helpful and professional. He worked with the warranty company and kept me informed of the process. The vehicle was completed sooner than expected and I was grateful. It is unfortunate that there were no loaner cars available since my car repair lasted nearly a week.

My name is Cornell Borner would like to say something about two of your employees some of them wasn't very helpful but these two stood out like champs every time I get in contact with this young lady Nubia she always takes care of me and she is the best no problems very caring not like some of the other ones and I would also like to send out a thank you a thousand thank yous to it AJ jurado service auditor these two people go over and beyond to help people if there was a war tonight be given out these two deserve it thank you all for all of your help you two are the best and God bless you

Everyone was so helpful and curious.

I found exactly the year Jeep I wanted black on black,super clean, low miles, like new! Go see Ernie Bell ,and drive out of there happy with a great vehicle! The team at Castle Buick makes you feel like family! Road trip!!!!!!!😀🏞🚙

Writing this from my wife’s Google account! Lol My name is Miguel and I recently bought a GMC Sierra at Castle. The service was great from the time I walked into the lot all the way until we closed a deal. I received great information and help from the internet director, Gus. The salesman Jordan answered all of my questions and gave me a better deal than what I had expected to get. It was a quick, nice and easy transaction. I was out of there within a couple of hours and with a nice, new truck!

Friendly, professional, fair and fast. What more can I ask for?

Great people. Very helpful. Also good car collection.

Fast and efficient

Highly recommend coming here! Buying a car/truck can be daunting but Tito V and team made it a quick and smooth process. Appreciate the excellence in service :) Nubia was great also with helping us with setting up Onstar!

Great customer service and knowledge from the Service representative

Awesome service! AJ was very professional.

AJ was able to help me out getting my car serviced under warranty. He’s the man!

My service write AJ was very professional, and provide detailed information on the service that I received.

Nubia helped me a lot along with everyone else in the dealership . In love with my new 2022 Canyon Elevation

Nubia was an amazing salesperson. She was helpful and patient as could be with us. My Dad hasn’t bought a car since 2006 so lots has changed! Nubia made sure we got a fair deal and stepped us through the whole process and made it easy.

Had the pleasure of working with Ivan the sales professional. Truly a wonderful experience. I asked him a lot of questions and for a lot of pictures cause I was from out of town interested in a vehicle. He was top notch on it from start to finish. I highly recommend Ivan and this dealership

The best car purchase experience ever!!! The team as a whole is really friendly and helpful, but our sales person today was really amazing!!! Jordan Huff greeted us as my wife and I walked in, and when he heard that our intended agent had already left, he took the que and filled the shoes. We told him that we were interested in the Fresh Start kind of deal, and had a specific car in mind that we had seen on their website the previous evening. Jordan gave us the true 5-star treatment and took us through the entire car buying deal, from trade-in to purchase. He was careful about details, double checked all, and made sure that we had a comfortable, tailor-made financing deal. During the process, we interacted with other members of the staff, asking questions where we needed information, and receiving excellent treatment throughout, but Jordan's courteous professionalism was the star of the event, hitting all the right nerve points and having a very calming effect on us, even though we were a bit nervous about whether we would get the loan from the bank or not. He kept encouraging us and finally came with the affirmative answer. The deal was on, and we were set for a car purchase. Jordan Huff strikes us as a person who genuinely cares about his clients and their needs, and takes a personal interest in ensuring the best possible experience. Thank you Jordan, and thank you Castle Buick GMC of North Riverside!!!

Friendly and informative sales team, willing to negotiate without pressure

Castle Buick and Jose Roman and others are the place to good for affordable cars and great financing options. I'm a customer of 3 cars (BUICK/GMC) for over 8 years , they help me get cars , repaired my cars, and exchange my cars over the years. I have always felt like a valued customer because they put customers first. Thanks for all your help. You too should stop in and see what they can help you with your auto needs.

I started going to Castle this past year. Looking for convenience and flexibility in schedule. Castle is that. The professionalism is important to me as well. I will continue to take my Tahoe there for service.🙂

Fast and Courteous service