He scheduled and appointment for 7:30a. I was informed prior to setting appointment service would only take 2-3 hours but after canceling work and driving 1 hour in traffic this guy told me they have to keep the car at least a day. I was blindsided and had no other transportation alternative. Very unprofessional, poor communication and zero accountability.

My experience with the service center at Castle Buick was terrible. I will never trust them again with a vehicle, not even for something as simple as an oil change. Despite the fact that my vehicle was under warranty, Matt Fuchs made every possible attempt to get me to authorize work that would cost me thousands of dollars. The warranty company even got fed up with Castle Buick and went as far as to email me a list of reputable nearby repair shops and recommended I take my vehicle to one of them. I drove my vehicle into the service center because I had a warning light appear regarding my transmission. After several days of back and forth with the warranty company, Matt Fuchs, the service center rep assigned to my vehicle, told me that the warranty company would be covering only a portion of the repairs and that I would need to pay nearly $4k out of pocket. He even tried to get me to pay for the labor costs associated with the vehicle diagnostic that the warrantly company insisted on because the service center was unable to clearly identify the problem. When I called the warranty company myself they shared that they were covering the full cost of the labor and parts and that those costs get included on the final invoice from the service center and are not paid in advance. I had heard enough and when I stated that I was taking my vehicle to another shop I was told that it wouldn't start because my battery would not charge. My battery was just over a year old, and had nothing to do with the issue I brought the car in for. The warranty company even got fed up with Castle Buick and went as far as to email me a list of reputable nearby repair shops and recommended I take my vehicle to one of them. After taking my vehicle to a new repair shop, I learned that Castle Buick switched out my battery and replaced it with a dead one. The new repair shop was also baffled because they stated that it seemed as if someone broke one of the components of my transmission in half and that it would have been impossible for me to drive the vehicle in that condition. The only logical conclusion to draw is that the service center caused the damage that rendered my vehicle undriveable, and then switched my battery to cover the fact that it could no longer be driven. After 11 days of stress and pressure by Castle Buick, I had to have my vehicle towed to another shop. Within 3 days, the warranty company approved the work and within 7 days the repairs were completed with no hassle. My out of pocket costs were minimal and mostly due to the fact that I had to purchase a new battery after Castle Buick stole my previous one. Not only will I never do any future business with Castle Buick, but my family and I may never purchase another GMC, Buick, or Cadilllac vehicle again after being long time customers of the brands.

Scheduling an appointment was quick and easy. After discussing the car service needed, it taken for inspection and then I was advised of the required repairs, and cost. The entire process was simple and efficient, from check in to check out.

I recently brought my 2021 GMC Yukon Denali in for service at Castle Buick GMC and had a very positive experience. From start to finish, the team was professional, communicative, and efficient. They kept me informed throughout the entire process, clearly explaining what was being done and providing realistic timelines for updates and completion. I always knew what stage my vehicle was at, which made the experience smooth and stress-free. Most importantly, the repair was done right—my Yukon now drives perfectly. I really appreciate the attention to detail and the level of customer service the team provided. Thank you to everyone at Castle GMC Buick for taking great care of my vehicle.

Castle has always taken care of our family automobile from buying equipment, brakes , tire rotations and oil changes , whatever the necessary of need.

I always get treated very well at Castle Buick GMC. Especially with Arnold. He provides excellent customer service every time.

My wife took my 2023 GMC Canyon AT4 in for routine service and was told that the transmission specialist heard an issue with my trans. Now, the diagnosis device didn’t pick up any issue when she brought it in, nor did my app inform me of any problems. I was advised by the service adviser to bring it back so the specialist could investigate the problem. I brought it back (I also informed the shop that I was having transfer case issues), and the shop took over a week to repair my vehicle and the transmission specialist worked on my trans though I myself never had an issue with the transmission; but when I inquired about my transfer case problems I was told they mechanic couldn’t find any problems; but he found an issue with my transmission just from hearing something, are you serious!!!! A few days after I got my vehicle the check engine light came on, but it went off the same day. My problem with Castle’s mechanic shop is that I didn’t authorize a transmission repair, I brought it back so the mechanic could investigate and inform me of any issues. Now I don’t trust the work that was not needed and I have a transmission repair associated with my VIN, which in turn has decreased the value of my vehicle. I will never take my car to Castle ever again. Plus they owe me for a rental I had to get on my own dime; they keep xx’n me about that. I hate that I ever trusted Castle’s mechanic shop to do anything to my truck.

Customer service I received was straight trash. I took my 2023 Buick Encore into service in May for the engine light being on. I was told that day, the water pump needs to be replaced but it was out of stock. Matt, my service advisor stated he would keep me updated and relayed to me that I would still be able to drive my car while I wait for the part. Even though, knowing there was an alert message of 'over heating engine.' He knew I was worried; told him I have kids. Still, I was advised that this car was able to be driven. Here we are a month later, with no updates from Matt regarding this part. No courtesy call to let me know this part was actually on back order. I was told by Liz. (who was very helpful through this whole ordeal). My car had now stopped while I was driving down Cermak, in traffic with my kids because of this overheating issue. Spoke with Liz twice regarding my concerns and pleading to when I can get my car fixed. David Evariz, service manager, was supposed to return my call, twice. The first day, I was told he was too busy, the second day, they had Matt call me. David - as a manager, should be more empathic to customers concerns and give a courtesy call. He is showing no accountability nor emotional intelligence. I also did not receive an apology from Matt. He shown to not care when I came in on my break, to finally get a rental for this issue. Again, service here at this location is sad. Hopefully, if my warranty allows it, I will be taking all my service needs elsewhere.

I didn’t believe in dealerships in the past. But Matt in service, has convinced me to continue to take my truck to Castle Buick.

I purchase my second car at this dealership and always has been a great experience.

absolutely terrible customer service, talked to Carla in sales who assured me that a certain vehicle was in stock, drove over an hour to find out that the vehicle was not in stock, and they didn't even care enough to explain, complete waste of time, they need to hire people who know their job and at least try a little. I would never do business with them again, if they don't even know what they have in front of them just imagine how much worse it could be when dealing in such a large purchase. there are much better run dealerships out there, do yourself a favor and do business elsewhere.

Great service. Excellent communication and efficiency. Always a friendly environment. Matt & AJ are both great service advisors and they explain any service needs thoroughly so I can make an educated decision. Would highly recommend coming here!

Omg I purchased 3 gmc trucks in 2023 from castle riverside one of my truck they rear and tear engine twice since last 1and half month they r not fixing I really did a big mistake buying from them last 2 month I m in big loss this r the commercial vechiles they r not talking for compensation also may god bless this dealer

Good service and decent prices compared with other car dealers. Good location as well. Recommend.

Terrible service experience overall. The original service guy I was paired with was rude and unprofessional. I had a scheduled service appointment for Saturday morning. I had to call them on Monday afternoon to find out what was going on with my vehicle. They didn’t even look at my truck yet, the service guy never bothered calling me and was not concerned that he did not follow up up with me. After arguing I had to switch service guys. Took a few weeks to do a few days worth of work. My truck is still messed up. I would never go back there again.